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Frequently Asked Question

How long have you been doing this?
We've been in business since 2005 and we can have some serious experience in PSD to Email coding.
Where are you located?
Our company is incorporated and located in the IL, US. We also have many development offices located in CA and at our partners in India.
Is your team big enough to handle my job?
Yes, we have 60 in-house trained professionals. Most of them has over 8 years’ experience in the industry.
Do you offer design services?
Yes, we do offer both Email Design + Coding and Email Coding only services.
What does it cost?
It's pretty simple! Just check out our Order Page for the actual pricing info. Or simple drop us a line and we will get back to you with a quote as soon as possible.
What is your turnaround time?
We are one of industries faster when it comes to TAT(turnaround time) in Email Design & Coding. We have our starting coding only TAT from 12hrs. And Email Design + Coding starts from 2days once we get all the brief and assets ready or if at all there are any case of doubts than once we get clarification on the job.
Do you work over weekends?
We need some charge-up time in weekends, but in case you have something urgent on your desk will help you to work out the way for you.
What’s the best way to contact you?
Call directly on (609) 945-1865 or drop us a line on hello@emaillions.com
Do you offer support after the sale?
Sure. Just Contact Us whenever you need our assistance. Even if it’s months after the project completion, we are here to help.
Will you sign a Non Disclosure Agreement?
Sure, that is not a problem. Just send it over and we will sign it and send it back to you.
Will you ever publish my project on your site?
We never publish anything without your prior permission. We keep everything between us completely confidential. Want more assurance? Just review our Privacy Policy.
Do you keep the rights to the final markup?
Nope. You bought it; you own it. We do not claim any rights to the template. All copyrights to the product remain yours.
Will my project show up on any other sites?
No, we won’t publish anything on our site or any other site without your express prior permission. All of the samples in our portfolio are templates that we designed and coded for example purposes. The only way your design will ever show up anywhere else is if you put it there!
What currency and payment methods do you accept?
All our prices are in USD, but you can pay with PayPal and all major credit cards, so the payment amount will be automatically converted to your local currency.
When should I make the payment?
We require 100% payment upfront payments to be sure you mean business and we can get started on your markup right away.
Do you offer any discounts?
We offer custom discounts based on project complexity. For large scale projects we provide significant custom discounts and great delivery adjustments. Contact us with the design previews attached. The price discount is provided once we investigate your designs and requirements.
Can you make my email template retina-friendly?
Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.
How do you test your email templates?
We use physical devices as well as the Litmus.com platform for our tests.
Do you provide screenshots from the tested email clients?
Yes. It is a standard practice by our Lions. We’ll send you the link to your Litmus.com test.
Do you code email templates using inline CSS?
Yes. Since email clients do not allow loading of any external files, all the CSS is inline.
Do you offer commented markup?
Yes. We always comment our markup.
Can you add the actual links?
Yes. Just provide them and we’ll add them.
What types of design files do you accept?
We prefer layered PSD or PNG files but we also accept almost any other formats such as: AI, PDF, EPS, CDR, TIFF, INDD even JPG.
Do you provide PSD with slices after project completion?
Yes. We always do.
I have an email template coded, but there are some issues. Can you fix it?
Sure, if it is possible. If not, we can recode it from scratch. Lions are always up for help!
I want some email customization. Can you make the changes for me?
Sure. Get back to us with more details. We won’t charge as new
Can you import my email template to my MailChimp/Campaign Monitor account?
Sure. Just contact us, Lions are always up for help!